01 Introduction
ClearCall Education ("ClearCall", "we", "our", or "us") is based in Ontario, Canada. This policy explains what personal information we collect, why, who helps us handle it, how long we keep it, and the choices you have.
We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), which applies to businesses in Ontario, and Canada's Anti-Spam Legislation (CASL) for the emails we send.
We collect only what we need, we ask for your consent, and you can withdraw it at any time.
02 What We Collect Right Now
ClearCall is not open yet. Before launch, the only personal information we collect is what you choose to send us through these forms:
- Launch waitlist (home page): your email address.
- Demo request (Dashboard page): your email address.
- Contact form: your first and last name, email address, optional role, topic, your message, and whether you ticked the box to receive updates.
We do not create accounts, take payments, run advertising trackers, or use analytics cookies on this website.
03 How We Use It
- Waitlist: to email you when the Dashboard, Field + Review Decks or Instructor Prep become available, and occasional updates about them.
- Demo request: to send you a private demo link and access code, and to follow up about the demo.
- Contact form: to reply to your message. If you ticked the updates box, we will also send you occasional ClearCall news.
We will not use your information for any other purpose without asking you first, unless the law requires it.
04 Consent & Our Emails
By submitting a form you give us your consent to use your information for the purpose described next to that form. The updates box on the contact form is never pre-ticked.
Every marketing email we send identifies ClearCall Education, includes our mailing address, and has an unsubscribe link. Unsubscribe requests are processed within 10 business days, as CASL requires. You can also withdraw consent at any time by emailing us.
05 Who Helps Us
We do not sell, rent, or trade personal information. We use a small number of service providers, who may only use it to provide their service to us:
- Netlify (United States) - hosts this website. Like any web host, it processes technical data such as your IP address and browser type to deliver pages and keep the site secure.
- Formspree (United States) - receives our form submissions and passes them to our inbox.
- Google Fonts (United States) - provides the typefaces on this site; your browser connects to Google to load them, which shares your IP address with Google.
- Our email provider - stores the messages we send and receive.
Because these providers are in the United States, your information may be processed there and may be accessible to courts, law enforcement and national security authorities under US law. We choose providers that protect information with security comparable to what we use ourselves.
We may also disclose information where required by law.
06 Cookies
This website does not set advertising or analytics cookies. Our hosting provider may use strictly necessary technical data to deliver and secure the site. If we add analytics or other cookies in the future, we will update this policy first.
07 When We Launch
When ClearCall products open, we will also collect account details, payment confirmation, and learning progress (such as lessons completed and quiz results) so the products work. Payments will be handled by a third-party payment processor; we will never store full card numbers.
We will update this policy, with a new date at the top, before any of that starts, and tell people on our list.
08 How Long We Keep It
- Waitlist: until you unsubscribe, or until 12 months after our final product launch, whichever comes first.
- Demo requests: up to 12 months after your request.
- Contact messages: up to 2 years after our last reply, then deleted.
When you unsubscribe we keep only your email address on a "do not email" list, so we never contact you again by mistake.
09 Security
We protect personal information with reasonable safeguards: encrypted (HTTPS) connections, password-protected accounts, and access limited to the people who need it.
No method of transmission or storage is completely secure. If a breach creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires.
10 Your Rights
You can ask us to:
- Tell you what personal information we hold about you and how it has been used
- Correct anything that is wrong
- Delete your information
- Stop emailing you (withdraw consent)
Email us with the subject line "Privacy". We may ask you to confirm it is really you, and we will reply within 30 days. There is no charge.
If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.
11 Age
Our products are intended for people aged 18 and older, and our forms are not meant for children. If you believe a child has sent us personal information, contact us and we will delete it.
12 Other Websites
Links to other websites, such as LinkedIn, are governed by those websites' own privacy policies.
13 Changes to This Policy
If we change this policy we will post the new version here with a new date. If a change affects how we use information you have already given us, we will email you or ask for your consent again.
14 Contact Our Privacy Officer
Our Privacy Officer is accountable for how ClearCall handles personal information. Questions, requests and complaints go to: